Refund Policy

At Glowry, we value your trust and strive to provide the highest quality cleaning and restoration services for shoes, bags, purses, women’s footwear, and leather goods. Each item is treated with utmost care by our expert team.

Because our services involve personalized cleaning and restoration work, our refund policy is as follows:

1. No Refunds on Completed Services

• Payments made for cleaning or restoration services are non-refundable once the service has been completed and delivered.

• As each service is tailored to the condition of your item, results may vary based on factors such as age, wear, material quality, and pre-existing damage.

2. Service Issues & Quality Concerns

• If you are unsatisfied with the results, we request you to contact us within 48 hours of receiving your item.

• We will inspect the item and, if deemed appropriate, provide a free re-service (one-time only).

• Refunds will only be considered in rare cases where we are unable to provide the service as promised.

3. Cancellation Policy

• Orders cancelled before the service has started may be eligible for a refund, after deducting any administrative or pickup/delivery charges.

• Once work has commenced, no cancellations or refunds will be allowed.

4. Exceptions

• We do not take responsibility for issues caused by undisclosed pre-existing damage, material defects, color bleeding, or wear-and-tear that limits restoration results.

• Refunds will not be issued for subjective dissatisfaction (e.g., expecting a brand-new look from an item that is heavily worn).

5. Mode of Refund (if applicable)

• Any approved refunds will be processed to the original method of payment within 7–10 business days.

■ At Glowry, we are committed to honesty and transparency. Our goal is not just to restore your items, but also your confidence in using them again.